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Front of House: How to create an excellent first impression – Call 020 8368 5832 to run this INSET in your School
Session 1: The School Ethos. What does your school stand for? What are your roles and responsibilities and how do you manage yourself in a busy school environment.
Session 2: Communication Skills. This session looks at communication skills both written and verbal and its affect on working relationships and dealing with challenging situations.
Session 3: Time Management and Stress. Strategies for dealing with urgent and non-urgent jobs, emails and telephone calls. This session will also look at dealing with unhappy parents.
It's all about making a great first impression and you are the face of the school. This training course is planned entirely around the CPD needs of front-line staff in educational setings and is ideally suited for all established or recently appointed non-teaching staff who lead or are part of a team, or those who aspire to management. Bursars, School Secretaries and receptionists, Administrators, Site Managers, Marketing Departments and those who wish to develop their leadership and management skills will find this an essential course. The day will give you practical, down to earth strategies to take some of the pressure out of your everyday work. This CPD course can also be run as an INSET at your school.